The layout is crafted and designed based on how you will use the platform and on your specific needs, current questions and answers bank.
Editors can provide templates for customer support; these templates are categorized and labeled for later use.
The platform supports multiple languages including Arabic. Editors can also add new languages and new dialects.
After finding the answer you are looking for, you can easily copy it or bookmark it for later use.
The platform automatically suggests answers by matching keywords or synonyms. Search results improve time after time, using Machine Learning techniques.
Find the exact answers you need, or narrow down the result by filtering the answers bank.
Review and export the most important insightsto know where to focusyour efforts and discover your customers’ most frustrating concerns.
Editors can moderate answers and keep the content up-to-date. Labeling answers can be helpful for later use.
The platform supports rich text like bold italic, and emoji that can add a friendly feel to the sent messages.
Members can share their feedback on each answer with the admin or editor, and request an update or addition.
You can create and manage several departments and add members with various roles and permissions.
There is no limit to the number of users that you can add to the same account, and no limit to the number of Questions & Answers.